Refund policy

 

Right of Revocation

You have the right to revoke this contract within 20 days without giving reasons. The revocation period is twenty days from the day on which you or a third party, other than the carrier, who is designated by you has received the goods. 

To exercise your right of withdrawal, you must

Company: Qi Blanco UG (haftungsbeschränkt)

Address: Brunnrangenstr. 25, 97711 Maßbach

Email: service@qiblanco.com

Phone: +49 9735-5819883

inform us by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If this Agreement is revoked, we reimburse for all payments we have received, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than twenty days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment used for the original transaction, unless expressly agreed otherwise; in no event will an additional charge occur for this refund. We may refuse to make any refund until we have received the goods or until there is proof that the goods have been returned, whichever is earlier. You must return or hand over the goods to us or to [where applicable: the name and address of a person authorized by you to receive the goods] immediately, and in any event no later than twenty days from the date on which you notify us of the cancellation of this Agreement. The time limit is maintained if the goods have been sent back before the expiry of the twenty-day period: you shall bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if such loss of value is due to handling of the goods which is not necessary for the purpose of checking their condition, properties, and functioning.

Revocation Form

If you want to cancel the contract, please fill out this form and sent it to service@qiblanco.com

You will receive further information about the return process and address by mail.

Download the form

 

The product must be returned in comparable safe packaging as it arrived with you. As long as the package does not reach us, you assume liability.

In case of repairs or similar, please contact service@qiblanco.com for further information on the place of return.

(1) The right of revocation does not apply to the delivery of goods that are not prefabricated and for the production of which the consumer has made an individual selection or determination is relevant or which are clearly tailored to the personal needs of the consumer (e.g. T-shirts with your photo and your name) -sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,-goods which, due to their nature, have been inseparably mixed with other goods after delivery,-sound or video recordings or computer software in a sealed package if the seal has been removed after delivery,-newspapers, periodicals or magazines, with the exception of subscription contracts

(2) Please avoid damage and contamination. If possible, please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure sufficient protection against transport damage in order to avoid claims for damages due to damage caused by defective packaging.

(3) Please send an e-mail to: service@qiblanco.com to announce the return before returning the product. This way we can assign the products as quickly as possible.

(4) Please note that the modalities mentioned in the above paragraphs 2 and 3 are not prerequisites for the effective exercise of the right of withdrawal.